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A client recently asked me to help him resolve some staff conflicts within his marketing team. At the surface, it looked like the staff were insubordinate, reactive, and uncooperative. However,
When Gabriel visited headquarters from his Milwaukee office, everything seemed great. Members of the team welcomed him warmly, invited him to lunch, and had his workstation set up. Gabriel would
It’s time to talk. Really talk. About the national and global issues that are impacting our changed lives, including Covid-19, civil unrest and returning to work or school. I don’t
I still cringe when I think of the time I got my haircut during my teenage years. The hairdresser asked how I wanted it cut and I replied, “I don’t
The human mouth plods along at 125 words per minute, while a neuron in the brain can fire about 200 times a second. No wonder our mind wanders when there’s
Crucial conversation sounds like a serious life or death conversation. It’s not. Instead, it’s a concept pioneered by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler that describes a